Francarlo Designer Goldsmith FAQs

Please see below for the FAQs specific to the store and staff, if you do not find what you are looking for feel free to use our online contact form (to the left) to get in touch.

Q: Do I need to create an account to buy something online?

No, you can place an order as a guest. However, if you plan to buy regularly from the Francarlo Designer Goldsmith Online Shop, saving your details after you’ve placed your order will mean a more efficient checkout process next time.

Q: Will my item be gift wrapped?

All online purchases made from the Francarlo Designer Goldsmith online store comes with free gift wrapping, so your order will arrive beautifully packaged with a bow.

Q: Will my item be insured?

Jewellery will remain the responsibility and property of Francarlo Designer Goldsmith until signed for on behalf of the recipient. Francarlo Designer Goldsmith will take on all responsibility while transporting the jewellery to the recipient.

Q: Do you ship internationally?

No, we will only ship to addresses within South Africa.

Q: Can I choose the shipping destination?

You can choose where we’ll ship your package for your convenience and ensure the ultimate security for your purchase.

Q: The item I love is sold out. How do I order that item?

Please fill out the enquiry form and we will ensure that you and the item are united as soon as possible!

Q: What will Delivery cost me?

For any order over R1000, delivery is free. For any order under R1000, a flat rate shipping fee of R69 will be charged. If you wish to collect your item from our Francarlo Designer Goldsmith store, delivery to the store is free.

Q: What are my delivery options?

You can either pick up your product at the Francarlo Designer Goldsmith store or we will deliver the product to your door.

Q: What is your refund policy?

Well, although we hope that it’s unlikely—if you didn’t LOVE your purchase and wanted a refund, you have 7 days to call us and arrange for an exchange or refund.

We offer a full warranty on all jewellery and watch purchases. For more detailed information, please see our refund policy page.

Q: What is your warranty period?

If your merchandise becomes defective within 30 days following your original shipping date, we’ll exchange it free of charge, or refund the full cost of the merchandise and shipping charges.

Q: Are you open on Sundays?

Yes we are open on Sundays from 09h00 to 14h00. Make sure to check out our Facebook Page often to see if we are running any flash sales this Sunday.

Q: What are your trading hours?

Mon – Friday: 09h00 to 18h00
Sat: 09h00 to 17h00
Sun: 09h00 to 14h00

Q: What kind of Hallmark does Francarlo Designer Goldsmith?

We use both the Francarlo Designer Goldsmith Hallmark and ZA Hallmark

Q: What is a Hallmark and why do you use it?

The regulations and laws around Hallmarks vary from country to country but most follow the same general standards.

Precious metals used in jewellery and giftware manufacture are always used as an alloy. The precious metal must be mixed with other elements to give it the necessary properties such as flexibility to produce a desirable and durable article. Even the most experienced jeweller or chemist cannot tell how much precious metal there is in an alloy, just by looking at it. Due to the high price of precious metals, this offers a huge opportunity for fraud and there has therefore always been a need to protect the public, and honest suppliers, from those who are tempted to cheat them.

Q: I need a ring re-sized, can I bring it into Francarlo Designer Goldsmith?

Yes! Our team will assist you to ensure that we re-size your jewellery to the correct size. We pride ourselves in providing a high quality service at a very affordable price and you won’t need to wait weeks before you can come collect it.

Q: Does custom jewellery made by Francarlo Designer Goldsmith contain nickel?

No it does not.

Q: How long would it take to get a custom piece made at Francarlo Designer Goldsmith?

We do our utmost to get you the highest quality piece in the least amount of time but it does depend on the complexity as well. To find out all about our custom jewellery process please do click here but you can expect anything between 1 – 3 weeks.

Q: What is the guarantee on Francarlo Designer Goldsmith Jewellery?

There is a life time guarantee on workmanship however not on ‘wear and tear’. For more information about our guarantees do feel free to com in store or contact us.

Q: How do I know my diamonds are ethically sourced?

At Francarlo Designer Goldsmith we can guarantee that any diamonds purchased are conflict free. You may also be interested in learning more about the 4 C’s of Diamonds here.

Q: What is the difference between platinum and white gold?

Platinum is naturally white, whereas yellow gold is alloyed with other metals to achieve a white look. The colour of white gold is often further enhanced by plating the piece with rhodium. This plating can wear away, however, revealing the yellow-gray colour of the white gold. A more immediate means of distinguishing the two metals is their comparative weight. Even a simple wedding band made of platinum is noticeably heavier than the same ring made of white gold, giving reassurance of its value.

Q: How do I know that a piece of jewellery is really platinum?

All platinum jewellery is marked Platinum, Pt or Plat, Its pure platinum content can also be shown:850 jewellery is 85% pure Platinum900 jewellery is 90% pure Platinum950 jewellery is 95% pure Platinum999 jewellery is 99.9% pure Platinum

Q: Why is a platinum ring more expensive than gold?

The rarity of platinum means that its price is invariably higher than that of gold. Platinum jewellery is generally 95% pure platinum compared with 18 carat gold jewellery which is 75% gold.Platinum is denser than gold, so a piece of platinum jewellery weighs over a third more than the same piece made of 18 carat gold.The process of making a piece of platinum jewellery requires a higher level of craftsmanship.

Q: Will platinum jewellery scratch?

All precious metals can scratch, and platinum is no exception. However, the scratch on platinum is merely a displacement of the metal and none of its volume is lost. Over time platinum develops a natural patina, which many people find just as attractive as a polished finish.

Q: Is platinum a new metal for jewellery?

Platinum was used for decoration by both the ancient Egyptian and Inca civilizations and in modern times was the first material capable of securely holding diamonds in a delicate framework. This led to a creation of the beautiful Art Deco pieces of the 1920’s. Today the understated elegance of platinum continues to enchant new generations of consumers.

Q: Can I wear platinum if I have sensitive skin?

Because of its purity platinum jewellery is hypoallergenic, therefore ideal for sensitive skin. This exquisite metal is 30 times rarer than gold. In fact, it is estimated that if all the platinum in the world were poured into one Olympic swimming pool it would be scarcely deep enough to cover your ankles. Gold would fill more than three pools. Platinum’s rarity makes it exclusive and distinctive- a celebration of your individuality.

Q: Is Platinum Eternal?

Platinum jewellery is a perfect choice for a lifetime of everyday wear. Its density and weight make it more durable than other jewellery metals. Platinum does not wear away and holds precious stones firmly and securely. Like all precious metals, platinum scratches. However, the scratch on a platinum piece is merely displacement of the metal and none of its volume is lost. So, even though wearing it each and every day may leave an impression on the surface, it remains what it was – a symbol for all things eternal!

Q: What is the Kimberley Process?

The Kimberley Process is an international certification scheme that regulates trade in rough diamonds. It aims to prevent the flow of conflict diamonds while helping to protect legitimate trade in rough diamonds.
The Kimberley Process Certification Scheme (KPCS) outlines the rules that govern the trade in rough diamonds. The KPCS has developed a set of minimum requirements that each participant must meet.

Click here to find out more about the Kimberly Process.

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